Team Lead Q&A

1)      In your team one member is very rude how do you handle this guy? One to one meeting has done three times, till the guy is very rude, what is your next step.

Well in such case if you have taken many one to one meetings with that rude guy to make him convince to work property.

Then next step is to talk with him as a friend and try to get the matter because of which he is behaving like this. If you can get the problem that why hi is behaving like this then there may be a many solutions. If his reason of behaving like this is correct then you can try to resolve the issue according to him.

But the reason you get by the rude guy is not proper or correct then you can explain him the draw backs of his behavior. If it is his tendency to behave like this then you can explain him about his future with this attitude.

And finally if he is not able to understand your language...then warn him once or two and after that just sit with him against the managing team and try to get the solution from management regarding his rude behavior.

2)      How you are going to be a or become a role model of you team?

You can be a role model for your team by following the 4 basic principles i.e :-

 Responsible: Be a responsible person. If you say that you will get back to a team member on a particular topic then make sure you do it.

 Be Calm: You might have many problems but your team is not responsible for that. So make sure you maintain your calm.

 Honesty: No need to stress on this point. You lose your right of leadership once you lose your honest.

 Be humble with everyone in the team regardless of their designation/ranks.

Expertise : As a role model first of all he must be expert in his field. It is very necessary because he must be able to resolve the technical issues which cannot be able to solved by his team members.

Supervision : Team leader is responsible for the planning of project and long term out put of the project. He has to think big and broad. He must be able to find out the long term output of the steps he is taking to develop the project.

Hard Work: Team leader must be hard worker. In stress time he must have the dedication toward his work... because if he do hard work then his team will the same.

Friendly: In free time he should be a friend not a team leader. He must be familiar with everyone as a close friend. This attitude helps him to know each and every person in a team closely.

Problem solver: He must be able to solve his team member’s problems weather they are related to work or personal. In a work hi must be a team leader and in free time he must be a close friend.

Good communicator: He must be able to explain his view and ideas in a effective way. Good communication help him to handle client and explain him what hi is exception with us and what he can extra give to him..

3)      What is service quality? How do you improve your team member’s service quality? 

Excellent communication on timely manner.
Working according to the SLA
diplomatically handling (never say no)

Service is related to the outcome of a group effort. To provide a good service a complete team needs to work accordingly to get the desired target within time provided by client.

Up to some extent team leader has the responsibility to make a team or to manage a team in such a way that everyone in the team work as a responsible person. If everyone in the team knows his responsibility and fulfills them then automatically the output will be desired and service will be good one.

Team lead must have the one to one correspondence in a team. He must know his team member’s capabilities and behaviors... then only hi can assign the task to them accordingly. Team leader’s main responsibility to achieve the desired target with in deadline without stressing the team members. He has to decide who can in his team perform which task successfully and with responsibility and without having much stress to complete the task. If he can do so then it is sure that he is a good team leader and the service will be up to the mark.

4)      What tactics you apply to develop the leadership skills?

ensure that you are communicating the vision of your management and orginisation properly to your team at the same time you should understand what your employees want from the orginisation and try to help them achieve it in a proper method this shows them that they can trust you and that you will look out for them.

Deligate more responsibility to the team.
Be an active listener to problems and suggestions.
Develope professional and personal rapport in the team.
Do not forward the pressure to the subordinates until you explain to them why such pressure is needed and what is the benefit to the company and themselves..
Gain their confidence on you


1. Never think that x no of people are working under me. they are never under you. Instead develop a thinking that those employees are working with me for the same goal.
2. Try not to be biased to any one in team. Act neutral.
3. Active listening.
 

5)      How do you resolve team conflicts in your team?

Conflict isn't necessarily a bad thing, though. Healthy and constructive conflict is a component of high functioning teams. Conflict arises from differences between people; the same differences that often make diverse teams more effective than those made up of people with similar experience. When people with varying viewpoints, experiences, skills, and opinions are tasked with a project or challenge, the combined effort can far surpass what any group of similar individual could achieve. Team members must be open to these differences and not let them rise into full-blown disputes.
Understanding and appreciating the various viewpoints involved in conflict are key factors in its resolution. These are key skills for all team members to develop. The important thing is to maintain a healthy balance of constructive difference of opinion, and avoid negative conflict that's destructive and disruptive.
Getting to, and maintaining, that balance requires well-developed team skills, particularly the ability to resolve conflict when it does happens, and the ability to keep it healthy and avoid conflict in the day-to-day course of team working.

6)      As a team lead How will you handle a situation where an employee frequently takes unplanned leaves?

I shall talk to the candidate personally 1st and try to understand the problem behind his unplanned leaves. If possible i will suggest him to rectify his problem asap. This would be done for once or twice and if the same is repeating from his end.. then next level of escalations would be taken care...

7)      How does a team lead identify performance problems and solve the same among their team members?

Assuming performance problems refers to individual job performance problems ...A successful team lead will have laid out clearly defined objectives for each member of his team and therefore held accountable for reaching those individual goals. Team leads should periodically review the level of effort put forth by each team member. This makes it easier to identify and efficiently rectify performance problems. Periodic feedback to members is crucial in ensuring that any concerns are promptly resolved.

8)      How can a team lead keep the team organized to meet deadlines or goals?

Team members have to be provided access to the bigger picture. This not only assists them in attaining their goals but is also a moral booster when they realize the overall impact of their contribution.- Periodic feedback to members allows them to gauge their progress and mitigate any issues before they go out of control- Nip it in the bud: conflict resolution skills are vital. Organize the team to ensure that sub-teams members respect each other i.e do not have personality conflicts

9)      What are the attributes a team leader must look for while selecting members for their team?

1.       Zeal to learn. As the technologies are changing everyday a person who has a zeal to learn new things will learn it fast
2. Good team player. Person should not have an attitude of his/her knowledge
3. Flexibility
4. Sincerity
5. Honesty

10)   Describe a situation where you had a conflict with another individual, and how you dealt with it. What was the outcome?

The interviewer needs to know about your managerial talents and skills, but also whether you are a realist. No workplace is ever free of conflict, and any type of Utopian response will be seen as slightly delusional.

Sample Response:

I feel it is always best to first address the source of any conflict whenever possible. I believe that a majority of conflicts come as result of misunderstanding and /or mis-communication, and these issues are most quickly cleared-up when working directly with the individual involved. Although I am, by nature, rather non-confrontational, I find that by being direct, open and honest, not only is resolution most quickly achieved, but I feel better for having dealt with the problem. Once, when dealing with an issue regarding personal property, I realized that there was no tip-toeing around the subject. Initially, both I and the other individual were uncomfortable. When I had the opportunity to state my position, and then ask for feedback from the other individual, we realized that we had a common goal... the resolution of the issue. The situation was taken care of, and both us felt as though the solution was mutually beneficial.